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Frequent questions

What are the check-in and check-out times? Check-in is from 3 p.m., and check-out by 10 a.m. Any deviations are subject to confirmation and availability.

What happens if I arrive after 6 p.m.? Please get in touch with us by telephone beforehand. You will then receive a code for our key safe, together with the necessary information.

Can I check out later than 10 a.m.? Subject to availability and for a small additional fee, you can book a later check-out time.

Where do I collect the keys for my holiday home/apartment? You can collect your key when checking in, and after paying the deposit, at our reception, open daily from 8 a.m. till 6 p.m.

Can I arrive earlier than 3 p.m.? If the holiday home/apartment you have booked is already empty and cleaned, then you can of course collect your keys earlier. You would merely have to ring up at reception 1 to 2 days before your arrival to enquire about this.

Can I pay by credit card? Yes, though please note that we charge a 5 % credit card fee when paying this way. You can also pay by EC card or in cash. You can also transfer the payment to our account in advance.

Can I bring my pet with me? Schlosspark Bad Saarow: Yes, but please indicate this when making the booking. The fee for your quiet, clean, and friendly pet is € 5 per night. No more than two pets are allowed per holiday home/apartment. Holiday home (12+2 P.) in Schlosspark Bad Saarow, Goetheresidenz, Villa Kurpark, Seevilla Fontane: No

Who should I contact in case of an emergency when the reception is closed? A current telephone number for the on-call staff can be found at reception.

Will someone come to give the holiday home/apartment an interim clean? Generally, no. If you should desire this, please give us a call. Any extra cleaning will incur an additional charge.

Is a final cleaning service provided? How much does it cost? The final cleaning service at Schlosspark Bad Saarow is included in the price; should you want any interim cleaning done, please contact us.
At the Goetheresidenz and in the Villa Kurpark, the final cleaning service costs € 45 and € 50 respectively. At the Seevilla Fontane, the final cleaning service costs € 70.

In the booking confirmation, it says that I should pay in cash or by EC card when checking in, yet in the booking conditions it states that a 30% down payment will be charged. What happens now? The payment modalities indicated in the booking confirmation are binding. For short-notice bookings, payment upon arrival is possible.

Are bedding and towels provided? Schlosspark Bad Saarow: No. You can either bring your own bedding and towels, or hire some for a fee. Bedding is € 8/person, a towel set is € 5 per person. The beds are not made up. Goetheresidenz, Villa Kurpark, Seevilla Fontane: Yes. The beds are made up.

What is the procedure for checking out? On your departure day, the holiday home/apartment should be vacated by 10 a.m. Other times are available upon request. On the day before, please come to reception to arrange a time for the home/apartment hand-over. Following the hand-over to one of our staff, please come to reception for your final invoice.

What sort of utensils, furnishings, and facilities can I expect to find in the holiday home/apartment in Bad Saarow?Our holiday homes/apartments feature practical and functional furnishings, facilities, and utensils. There are no personal decorations. The kitchens are fully equipped with cutlery, glasses, pots, pans, a fridge, stove, oven, dishwasher, kettle, coffee machine, toaster, and microwave. The homes/apartments also feature a washing machine and a laundry rack. You can borrow an ironing board and iron from our reception. Please note that for reasons of hygiene, the holiday homes/apartments do not contain any foodstuffs, condiments, cooking oils, etc.

How many keys will I receive? 2 keys per holiday home/apartment, and 1 key for the waste disposal area.
Holiday apartments in the Goetheresidenz/Villa Kurpark in Bad Saarow: 2 keys + remote control for the gate; holiday apartment in the Seevilla Fontane in Diensdorf: 1 key + remote control for underground garage

Which address should I enter into my navigation device? If your navigation device is an older one, please enter Diensdorfer Weg 4.

How do I make a booking? To make a booking, simply use the “BOOK NOW” button on the top right of our website, or go to “Prices & Bookings” in the main menu and select “Bookings”. If you have any queries about making a booking, or would like to book by phone, please call +49 (0)33631 6473-0.

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